Blank Printout / No Ink on Pages / All Colors Missing Item Action 1 Check the wicking pad to see whether it is white or not.
The following steps require you to download a file to your computer or upload firmware to your printer.
If it is white, click here to follow instructions on how to do a Pen Diagnostic troubleshooting.
3 If it is not recovered, update the printer's firmware.Click here to download and update its firmware.For touchscreen-capable models: Touch, ink Level.2 Under More Options, locate and select Deep Clean Printhead.Hold it by the sides as shown above, make sure not to touch the bottom and back areas.Dark Horizontal Lines Item Action 1 Remove printhead and wipe its ' nose '.Click here to download and update the firmware.Note: Go to this page for further information.3 If the issue persists, try removing and reseating the printhead and do a test print.2 Run Deep Clean Printhead.
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This is the frame (and associated contacts) within the printer itself from which you just removed the printhead.Note: If removing and reinserting the printhead does not resolve the error, then proceed to option.Click here to follow instructions on how to do a firmware update.Note: Make sure you press down and back on the Printhead after you have latched it in to make certain that it is tight.Large White (or Blank) Lines Item Action 1 Remove and reseat the printhead.Your printer may not look exactly like the image above, but the printhead removal steps should be similar.7 Lower the latch and close the cover.