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If the camera continues to have a black, non-functioning screen, try replacing the batteries with brand new ones.Internet Explorer, download the latest version, firefox.If your battery is drained or has gone bad, it needs replacement.Dust, dirt, or other particulate matter has become lodged in the button enclosure and the button is no longer responsive.The camera dropped and the screen cracked.If this is the case, you will need to replace the motherboard.The button needs to be replaced.We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser.Skip to Content, sONY, playMemories Mobile, playMemories Mobile becomes Imaging Edge Mobile!
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If you have tried cleaning the lens and your pictures are still blurry, the motherboard may not be able to determine what is and is not a clear photo.
The cause could be that over the life of the camera, a layer of dirt or other debris could have accumulated on the outer lens.